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Shipping & Returns

Shipping Information

Shipping Options

All items will be shipped using standard ground shipping methods. This helps us keep your shipping charges low. Shipping and handling charges and the time it takes to deliver the shipment are as follows:


Total Time = Processing Time + Delivery Time

Standard Delivery time is 4-14 days for delivery within the United States and 14-21 days to other international locations

Shipping Rates

Product Type

Shipping Method

Cost Per Item Within US ($)

Health Supplements

Standard Ground Shipping

8.31

Medical Equipment

Standard Ground Shipping

CALL US

Medical Supplies

Standard Ground Shipping

CALL US

Accessories

UPS/ FedEx

8.31

Books & Gifts

Standard Ground Shipping

4.02

If you have not received your order within a reasonable time (look above for the amount of time it takes to deliver your shipment depending on the mode of shipment), please contact our Customer Service Representative.                                           

Pricing and Availability     

Price
Majority of items listed on our website from different sources are discounted up to 25%. Some reference health
supplements and medical equipment and supplies have small or no discount. We are confident that you will find the combination of our prices, special offers and prompt service, the best value for your money. Availability
Most of the items supplied by all major Manufacturers, Wholesalers and Distributors should be AVAILABLE on our website. A small number of items may be unavailable. This unavailability may be due to the item going out of production or in the delay in release of the item, etc.

Payment Options

Credit Card
We accept Visa, Master Card, Am Ex and Discover Credit Cards. You can send us your credit card information by: Using our secure Account Setup Form. You can fill the Account Setup form along with your order. This is the preferred way as it accelerates processing of your order. See Security information if you are concerned about the security of credit card transactions on the net.
Our Accounts Setup page is a secure document. This means that any information you enter on this page is encrypted before transmitting to our server.

This encryption is certified by a Secure Socket Layer (SSL) protocol. You can safely enter your entire credit card number on the secure server, and it cannot be read in transit. This encryption is certified by a SSL Comodo CA Limited Secure Transaction. 

Google Checkout
Google Checkout is a global online payment system.
Google Checkout is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online. It enables you to send payments quickly and securely online using a credit card or bank account.When you select Google Checkout as the payment method, you go to the Google Checkout site, where you can send your payment. If you do not already have a Google Checkout account, you can sign up for an account. At Google Checkout, you can choose how you would like to fund your Google Checkout payment (for example, using a checking account, credit card, or Google Checkout balance) and then send the payment.

Note:
We currently DO NOT accept international wire transfers or Smart Cards, WE DO orders by checks and money orders.
  E-CHECK is also accepted.

Security

Our Accounts Setup page is a secure document. This means that any information you enter on this page is encrypted before transmitting to our server. This encryption is certified by a Secure Socket Layer (SSL) protocol. You can safely enter your entire credit card number on the secure server, and it cannot be read in transit. If you get an error message when you try to use the secure server, it may be because you've run into a firewall. Ask your system administrator to reconfigure it. (You can say that the port for Secure HTTP, 443, needs to be opened up.) This encryption is certified by a SSL Comodo CA Limited Secure Transaction. 

Sales Policy

I. INTRODUCTION
The aeshealthstore.com website ("Site") is owned and operated by Lazarus Enterprises, LLC. ("aeshealthstore.com "). This Sales Policy ("Policy") governs all purchases made on or through the Site. By making a purchase on the Site you are agreeing to be bound by all of the terms and conditions ("Terms") of this Policy. On occasion, the Terms may be revised by updating this Policy. It is your obligation to review the Terms from time to time.

II. RIGHT TO PURCHASE
Your right to purchase a product on this Site is subject to providing a valid address and a valid credit card. If the address or credit card information you provide is incorrect or invalid your order may not be processed or your order may be returned to us and you will be notified accordingly. We reserve the right to refuse processing any orders in the event we determine that such orders are being made fraudulently.

III. REGISTRATION
Prior to ordering any products on or through the Site you are required to create a new account or login as a registered user. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify the Site immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by WebNotions or any other user of the Site due to someone else using your password or account. You may not use anyone's password or account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, your account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process.

When you purchase on-line from the Site, we protect and use customer information as set forth in our Privacy Policy.

IV. PAYMENT OPTIONS & SECURITY

a. Payment Options
We accept Visa, MasterCard, American Express and Discover credit cards. We also accept payments through Authorize.Net. We currently DO NOT accept international wire transfers or Smart Cards, orders by checks and money orders. Unless otherwise noted, all prices are stated in US dollars and payment is required in US dollars.

b.Security
Submitting your credit card and personal information on this Site is completely safe. Any information you enter on our accounts setup page is encrypted before transmission to our server. You can safely enter your credit card and personal registration information and it cannot be read in transit to our server. This encryption is certified by
a SSL Comodo Secure Transaction.

In the event you are unable to access our secure server please contact our Webmaster at slazarus@aeshealthstore.com

c. Marketplace Purchases

All aspects of the financial transaction are between you and the Marketplace where your account is held. PLEASE REVIEW AMAZON.COM'S MARKETPLACE POLICIES:
(
http://www.amazon.com/exec/obidos/tg/browse/-/1060536/104-6045251-8497554)
All aspects of the financial transaction are between you and the Marketplace where your account is held. PLEASE REVIEW HALF.COM'S MARKETPLACE POLICIES:
(
http://half.ebay.com/help/index.cfm)
All aspects of the financial transaction are between you and the Marketplace where your account is held. PLEASE REVIEW EBAY.COM'S MARKETPLACE POLICIES:
(
http://pages.ebay.com/sitemap.html?ssPageName=h:h:smap:US)
Generally, once an order has been placed through either one of the a fore mentioned Marketplaces, it can not be cancelled.
Our STOCK is subject to price and availability. Please allow 24-48 hours to be notified if stock is out. Our data is not live and is not updated for 24 hours.
All health supplemental products where the factory seal on the box has been broken or opened cannot be returned. All returns must include the original factory packaging.

V. SHIPPING
Shipping method and shipping costs are as follows:

Product Type

Shipping Method

Cost Per Item Within US ($)

Cost Per Item Outside the US ($)

Health Supplements

Standard Ground Shipping

8.31

CALL

Medical Equipment

Standard Ground Shipping

8.31

CALL

Medical Supplies

Standard Ground Shipping

8.31

CALL

Accessories

UPS/ FedEx

8.31 + 0.50*

CALL

Gifts

Standard Ground Shipping

8.31

CALL

Upon processing your order we will send you an order confirmation. Your order will be shipped within 14 business days of the date of your order confirmation. If we cannot ship your order within 14 business days, we will notify you in writing, via email, of the reason for, and duration of, the expected delay and provide you with an option to either wait for the delivery of the order or cancel your order and receive a full refund.

All items purchased through the Site are shipped via a third party common carrier. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

IV Return Policy

What is your return policy ?

We are able to maintain our low prices due to our stringent returns policy. This return policy holds good for customers buying our products on www.aeshealthstore.com, Amazon.com, Buy.com, Half.com, eBay.com and any other Marketplace we so choose to participate in. All returns are managed through our RMA ( Return Merchandise Authorization ) system. If your returned product does not include an RMA slip and match all applicable criteria listed below, it will be rejected by our returns department and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by www.aeshealthstore.com, By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. You agree to the below policies that apply when you purchase an item from AES | Health Store or www.aeshealthstore.com or any marketplace we participate in.

Health Supplements and other non-health items

A return on health supplements and other non-health items is permitted if an RMA is generated within 30 days of the item being shipped by us for US orders and 45 days for International orders. If you choose to return a purchase that is not damaged, defective or incorrectly shipped, there will be a restocking fee of 10% of the sale price or $3.50 per item (whichever is greater). In this case, the shipping costs (shipping to and return shipping charges) will not be refunded.

If the order is REFUSED, RETURNED DUE TO INSUFFICIENT ADDRESS, INCORRECT ADDRESS, UNCLAIMED or does not have a reason enclosed, there will be a restocking fee of 10% of the sales price or $3.50, (whichever value is greater). We will also deduct any postage we incur as a result of an item being returned for the above reasons.

If you receive an item different than what was described in your order, or that is clearly in worse condition than indicated, please indicate this reason in your return in 'Reason for return'. All non-electronic items/returns that are damaged, defective or incorrectly shipped must be postmarked within 30 days of the date on the packing slip. Please send the items along with the PACKING SLIP and the RMA slip affixed on the package for your return to the address on the RMA slip. Upon our determination that the product is damaged, defective or the wrong item was shipped, we will issue a full refund as reflected on your original point of sale. Your return-shipping fee will be refunded, up to the amount that was originally paid to have the item shipped to you, only if you include a copy of your packing slip with the package.

You will receive an email message indicating that your return has been received. You will also be notified via email when your return process is complete. This process usually takes about 10-14 business days from the day we receive your return.

Medical Equipment & Medical Supplies

All Wheel Chairs, Walkers, Blood Glucose Monitors, are not returnable after the box is opened. Please direct all inquiries to the manufacturer, whose contact information is within the product packaging.

AES/Health Store does not accept any returns on any  Blood Glucose Monitor products. All Blood Glucose Montor products are Brand New and come with a US warranty unless otherwise stated.

Returns attempted in the above cases will not be processed and we will not bear any associated shipping costs.

1.Returns are permitted only if an RMA is generated within 14 days from the electronic item being shipped to you. Returned merchandise will be accepted by us only if all conditions A, B, C, and D below are met. There is a 10% restocking fee on all merchandise returned. Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us. Any items that are opened or used are subject to a restocking fee even if they are returned within the 14 day period!

A) All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not remove UPC's for rebate purposes. Please do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition - including any item that comes shrunk wrapped/blister packed etc.

B) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

C) All returns must include all the factory accessories which come with the item. For example, a health supplement bottle must be returned with its original box, safety seal,  etc. No returns will be accepted if any of  packing are missing.

D) Enclose the original receipt or a copy of itf and affix the RMA slip on your return package.

2. The following exclusions apply to rule 1 above: Some products, if found defective upon your receiving them, cannot be returned for exchange. Rather they must be repaired by a service center of the manufacturer in your area.

3. Batteries and video tapes which are opened or used will not be accepted for return!

4. Returned merchandise that gets lost or damaged in transit is not the responsibility of AES Health Store, but rather the carriers. It is the buyer's responsibility to file claims with the carrier upon the discovery of the problem.

5. If you are not completely satisfied with the handling of your order, please contact our customer service department at customerservice@aeshealthstore.com and we will do our utmost to satisfy your request.

All returns should be mailed after generating the RMA to

AES/Health Store
Attn: RMA
1005 Pontiac Rd., Suite 188
Drexel Hill, Pa. 19026-5017 USA

Returns should be mailed via an insured trackable carrier.

Also, we do not process exchanges as part of our return policy.

Marketplace items

Marketplace Items cannot be returned to Lazarus & Nobleman. For all purchases made from marketplace sellers, you will need to contact the marketplace seller directly to determine their applicable returns policy and to schedule any allowed returns. All credits, costs and expenses regarding such returns shall be borne by either you or the marketplace seller.

How can I return an order ?

Returning an item is easy with our RMA system. You will need to generate and print an RMA slip to ship the product to us.

Login to your www.aeshealthstore.com Account or select the site you purchased from at our Help Desk. Once you login or provide your order details you will be able to initiate a return by choosing the 'Return this item' link.

Next you will be asked to provide the reason for return from the drop down menu. You can also add some notes to describe any specific issues you had with the item. Once this is done, you will be able to view the amount that will be refunded to you and then print an RMA slip which you must affix on your return package to us for your return to be processed. While you may print the RMA at a later point, we urge you to do so and ship the return to us as soon as possible. We highly recommend a trackable shipping carrier for electronics returns.

Since the RMA slip has all the relevant information such as shipping addresses, you do not need to affix any separate label. If for any reason, you are not able to affix the RMA slip on the returned package, YOU MUST include it within the package for the return to be processed. In such a case, you can send the return to:

AES/Health Store
Attn: RMA
1005 Pontiac Rd., Suite 188
Drexel Hill, Pa. 19026-5017 USA

You will receive an email message indicating that your return has been received in our warehouse . You will also be notified via email when your return process is complete. This process usually takes about 10-14 business days from the day we receive your return.

VII. WARRANTIES & DISCLAIMERS
WEBNOTIONS MAKES REASONABLE EFFORTS TO ENSURE THE ACCURACY OF INFORMATION MADE AVAILABLE ON THE SITE. NOTWITHSTANDING THE FOREGOING, WEBNOTIONS DOES NOT WARRANT THE ACCURACY OF THE INFORMATION MADE AVAILABLE ON THE SITE OR REPRESENT THAT SUCH INFORMATION IS ERROR-FREE. ALL INFORMATION SET FORTH ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, PROVIDED, HOWEVER, THAT IN THE EVENT ANY INFORMATION CONCERNING THE PRICING OR FEATURES OF THE PRODUCTS IS MATERIALLY INACCURATE THEN YOU SHALL BE ENTITLED TO RETURN ANY ITEM PURCHASED BASED UPON THE INACCURATE INFORMATION AND RECEIVE A FULL REFUND. ALL PRODUCTS SOLD ON THE SITE ARE SOLD .AS IS. WITHOUT ANY WARRANTY WHATSOEVER INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ANY WARRANTY APPLICABLE TO ANY PRODUCT SOLD ON THE SITE IS PROVIDED SOLELY BY THE MANUFACTURER THEREOF.

VIII. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WEBNOTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING FROM THE USE OF THE SITE OR THE PURCHASE OF ANY PRODUCT THEREFROM, EVEN IF WEBNOTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IX. GENERAL
This Policy is governed by the internal substantive laws of the State of Pennsylvania in the United States, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Policy shall lie exclusively with the state and federal courts within the State of Pennsylvania. If any part of this Policy is held to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision most closely matching the intent of the original provision and the remainder of this Policy will continue in effect. We may assign our rights and responsibilities hereunder without notice to you. Any violation of this Policy may result in termination of our service to you.

Feed Back

Feedback is a measure of user’s standing in the online community. Before making a purchase, you can view comments and all the positive and negative feedback submitted by previous buyers. Any time you make a purchase from AES/Health Store or aeshealthstore.com, you're encouraged to rate the performance and leave a short comment. You can leave a positive comment or a negative comment, depending on the transaction experience. You have 90 days after the close of your transaction to leave your rating and comments.

Contact Information

If you have questions or concerns that was not answered by our FAQ's or if you have problems with any of our products, please contact us by clicking on the link below:

Help Desk



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